Family Navigator (Community Family Support Worker) - South Wiltshire - 2518
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: South Wiltshire spanning from Mere to Bulford
Interviews for this role will be held on 22/07/2025.
Make a difference, one family at a time.
Are you passionate about supporting families in your community to thrive? Do you have experience in family support, community outreach, or youth work and the drive to build stronger, more connected services?
We’re looking for a confident and compassionate Family Navigator to join our Wiltshire Family Hub team. In this varied and community-facing role, you’ll work directly with children, parents, and carers to connect them with the services and support they need.
You’ll spend time in key local buildings such as family hubs and libraries, building trusting relationships, listening to families’ needs, and helping them access support that works for them. You’ll also work closely with Community and Family Navigators, who focus on partnership building, to strengthen the community safety net.
We need someone who is a great communicator, a human magnet who can draw people in and build strong, trusting relationships. If you’re ready to make a real difference in your community, we’d love to hear from you.
What your week will look like
- 2–3 days working in local hubs and public settings, meeting families face to face
- 1 day visiting and building relationships with schools, voluntary groups and local services
- 1–2 days for follow-up support, team collaboration, and admin/reporting from home or an office base
You’ll work alongside a supportive team of Family and Community Navigators, with clear induction, regular supervision, and the chance to develop your skills further.
What we’re looking for
- We’d love to hear from you if you have:
- Experience in family support, youth work, community navigation or related roles.
- Confidence working with a wide range of people and services
- Strong communication and problem-solving skills
- Empathy, cultural sensitivity, and a non-judgemental approach
- A Level 3 qualification (or equivalent experience) in a relevant field
Why join Spurgeons?
We’re a Christian children’s charity that puts children and families first. Our Family Hubs across Wiltshire are at the heart of local communities—supporting families with practical help, parenting advice, emotional wellbeing and more.
We offer:
- A supportive and experienced team
- Flexible working and autonomy in your day-to-day
- Ongoing training and development
- Access to our Employee Assistance Programme and wellbeing tools
- Generous pension scheme
If you want to be part of a warm, values-driven organisation that puts compassion, inclusion and hope into action, we’d love to hear from you.
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The Company
Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.
We create family hubs where we’re needed most, providing support with mental health, special educational needs, domestic abuse and all of family life’s challenges. We work through children and family centres, churches, schools and prisons. Putting children first in everything.
If you want to find out more about working at Spurgeons please visit our website.
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons is a Living Wage Employer.
We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
The Benefits
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